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yvonne peh21 September 2026
Bought the electric stove in August and unfortunately the circuit board fused after a short period of use. The seller was responsive and eventually agreed to replace the power board free of charge. Appreciate their assistance in resolving the issue. Hopefully the replacement will work well and provide better reliability going forward.Posted on GoogleKoh Chan Hong21 September 2026
Having some issue on my newly bought sapphire stove, Senz customer service Jia Yie handled it with speed and professionally, technician Hafizie came to my unit and settled the issue in short time, I am very satisfied with the service I received from SENZ team!Posted on GoogleYew Tyan Lye21 September 2026The sales and service staff is helpful and at the end we upgrade to new product from a old maintenance requestPosted on Googleyik han21 September 2026Overall good experience. Thank you Ms Jia Yie, Mr Kamal and the team to help solve the issue. Thank you SENZ!Posted on GoogleLiena Razak14 September 2026Very polite and helpfulPosted on GoogleQueenie Chong14 September 2026Very good and prompt response & service from ISMAT customer service, thanks for the help !💪🏻Posted on GoogleSufun Ho14 September 2026Technician it's a goodPosted on GoogleLyne Zheng10 September 2026Friendly and good service even though I only ordered for the hood filters. Items were packed nicely and safely, received it in good condition. Appreciate that. Thank you Jia Yie from marketing team ❤️Posted on Googlesaifullah sam10 September 2026Really impressed with the service from SENZ Customer Service! Staff name (ISMA).From the beginning, the response from the customer service team was very helpful and professional. The technician who came to my place was also excellent ,very friendly, knowledgeable, and clearly knew what he was doing.He quickly identified the problem and replaced the faulty part efficiently. What I appreciated most was that he didn’t just fix the issue and leave. He took the time to explain what had happened and even shared some useful tips on how to properly maintain and take care of the appliance to prevent future problems and extend its lifespan.It’s rare to come across technician who is genuinely committed to providing good service and making sure the customer understands how to take care of the product.Overall, I’m very satisfied with SENZ’s after-sales service and the technician’s excellent workmanship. Great job and definitely highly recommended! 👍🏻 Thank you, SENZ team, for the great service and support!Posted on Googlekeven chin9 September 2026⭐⭐⭐⭐⭐ More than 5 stars for sure! Ms Sheirly from the marketing team was very professional, fast response and really good service. She arranged everything nicely and made the whole process very smooth. Also thanks to the technicians Kamal and Zairul. Both of them were very professional and managed to solve the issue quickly and in a simple way. If they couldn’t solve it, I would have needed to call the cabinet person to remove the whole cabinet, so I really appreciate their effort. They even helped to clean the fingerprints on the hood before leaving. Maybe it’s just a small thing, but for me it means a lot. These small details really show that they care about their service. Overall, I’m very satisfied with both the product and the service. Really appreciate the whole team and definitely recommend them! 👍🏻Posted on GoogleOlive Cheh8 September 2026I’ve been a SENZ customer for many years, and this is already my 3rd electric stove purchased from SENZ. My first stove was purchased at their exhibition at Mid Valley in 2012, and after having a good experience with their products and service, I came back for another purchase and now, my 3rd stove. 😊 I would like to especially thank Jia Yie for her excellent service, patience, and assistance throughout my purchase. She was very helpful and made the whole process smooth and pleasant. A special thank you as well to Kamal, who was both the driver and technician. He delivered the stove safely to my home and handled the installation professionally. He was friendly, helpful, and did a great job. After all these years and 3 purchases, I’m happy to continue supporting SENZ. My repeat purchases are a reflection of the trust and confidence I have in their products and service. Thank you, Jia Yie, Kamal, and the SENZ team, for taking good care of your customers. I’m very happy with my purchase and would definitely recommend SENZ to others. 🥰👍✨Posted on GoogleSamantha Chan7 September 2026Had a great experience with Senz. The marketing team and technicians were really helpful and responsive in assisting me with my hob issue. They took the time to understand the problem and helped to resolve it efficiently. Really appreciate their excellent service and support.Posted on Googlejames lim mun lee7 September 2026Im very satisfied with senz malaysia especially sales marketing..their way is so professional and acting fast...thank you so much...Posted on Googlefatimah k4 September 2026my pleasure to thank you for the service and prompt response. i'm glad to give you 10 star for the best customer service experiencePosted on GoogleEddie Wan4 September 2026Good service & fast deliveryLoad more
