Posted on Google
Shearyane Chin4 November 2026
Great Service From Senz Team ， It's definitely a good choice . We encounter electric circuit issue late at night after installation , and received a quick response from customer team after we lodge a report . The technician arrived few days later & fixed our issue on the spot .Posted on GoogleShawn Lee3 November 2026Really impressed with Senz’s after-sales service and responsibility. My kitchen hood paint started peeling and rusting. After contacting their customer service and providing the details, they took responsibility and arranged a free replacement with a brand-new unit within a week. Thank you for the excellent service! Highly recommended!Posted on GoogleNavaneshan Komathy3 November 2026Good servicePosted on GoogleChe Fong Woo2 November 2026The Senz customer service Sheirly is responsive and helpful, she patiently explained the questions I asked and she also advised how to troubleshoot the issues.Posted on Googleyip choipek2 November 2026When I called Senz regarding the problem my electric cooker had, I was immediately directed to another staff. Then this staff will check what was the issue and via photos, and after all the verification there was available spare part and an appointment was made for the technician. The following day the technician came and the issue was promptly dealt with. From the beginning to the end the system is well organised and there is no delay or hiccups. I would like to thank for an efficient service and to the staff Mr Ismail, Ms Jia Yie, Ms Sheirly and the technician for a job well done. Keep it up 👍Posted on GoogleSharuddin A Raffar2 November 2026Very helpfull. Prompt responsePosted on GoogleYen Ooi2 November 2026Very responsive and offer helpful guidance and advice.Posted on GoogleWai Mei Au30 October 2026
Extremely poor after-sales service. I called on Wednesday to report the problem. The earliest appointment they could offer was Friday, with a scheduled arrival time between 12 PM and 3 PM — a three-hour waiting window. However, at 2:45 PM, I received a call informing me that the technicians would only arrive between 4 PM and 5 PM, or possibly even later. They finally arrived at 4:35 PM. After inspecting the gas stove, they informed me that they had not brought the necessary spare parts and would have to come back another day to fix the problem. I was told to call their office to arrange another appointment. Initially, the only available slot was next week. After repeatedly requesting an earlier appointment, they finally offered Saturday, but couldn’t even confirm what time they would arrive. This is the kind of after-sales service I received. Absolutely disappointing and unacceptable! I will never recommend this brand to my family or friends. In fact, I will be warning them to stay away from this brand. Think twice before buying this brand!Posted on GoogleMing Keong Lee30 October 2026Technicians were very helpful, professional & well explained on the issue n parts to replace, service attended very promptPosted on Googlewong siutyee29 October 2026Very good after sales services, I would like to express my sincere gratitude to Ms Jiayie and technician Abdullah for their exceptional after sales and repair service even I buy the product many years ago. They were both very patient and helpful in resolving my issue.Posted on GoogleLin Chua29 October 2026I had to replace my Senz cooking hob in my condo after tenant left. I only had to whatsapp Izmat and thru just some back and forth he was able to set up an appointment for me to replace within two days. The person to install Hafizie and his partner was also very good - gave notification one hour before he came and edited. Installation process was quick and clean. Very pleasant experience. Def would recommend this brand Senz as their customer service is good.Posted on Googleroy ng27 October 2026Fast respond and services. Good recommendations.Posted on Googlemc27 October 2026Extremely satisfied with the service from Senz! The service team was punctual, arriving right on time, and handled the issue with great professionalism. They thoroughly rectified the problem and carried out the necessary parts replacement efficiently. A special shoutout to their customer service representative, Jia Yie, whose kindness and helpful attitude made the whole experience even better. Excellent service all around—will definitely continue to support Senz!Posted on GoogleBryant Kuk26 October 2026The customer service was good, the response is fast and efficient.Posted on GoogleLeia Cosette Ng Yuan Xin26 October 2026Prompt response and helpful service personnels!Load more
